MOBILE BANKING FAQ
HOW MUCH DOES UNITY BANK MOBILE BANKING COST?
There is no cost to use Unity Bank's Mobile Banking service. Customer must first be enrolled in Online Banking.*
DO I NEED MOBILE WEB ACCESS TO USE MOBILE BANKING?
No. We also offer Text Banking. Any mobile phone with text capabilities can view balances, recent transactions, and receive text alerts.*
WHAT TYPE OF MOBILE PHONE CAN I USE WITH MOBILE BANKING?
Text Banking (SMS) - Any text compatible mobile device
Mobile Web Banking (WAP) - Any mobile phone with web access
Smart Phone App (APP) - Available only for iPhone and Android phone
WHAT ARE THE TEXT BANKING QUICK COMMANDS?
Send one of the following commands to 31727
HELP - For Text Banking assistance
BAL - To view your current balance
HIST + Account Nickname - To view your recent account history
ATM + Street or Zip - To find an ATM near you
BRANCH + Street or Zip - To find a Unity Bank location near you
STOP - To stop receiving text message alerts
WHAT TYPES OF ACCOUNTS CAN I ACCESS WITH MOBILE BANKING?
Unity Bank Mobile Banking provides access to the same accounts that you can view in internet banking, including checking, savings, CDs, and loans.
IS THERE A WAITING PERIOD AFTER ENROLLING?
No. Once you have enrolled and activated the service, Mobile Banking is ready to use!
HOW DO I LOG ON TO MOBILE BANKING?
Visit our Education Center to view our Mobile Banking tutorial and learn how to log on and use Mobile Banking.
WHAT DO I USE FOR MY MOBILE BANKING PASSWORD?
The password for Mobile Banking is the same as the password that you use to login to Internet Banking. If you change your Internet Banking password, your Mobile Banking password also changes.
IS MOBILE BANKING SECURE?
Absolutely!
Text Banking (SMS) security:
View accounts by nicknames that you designate, instead of by account numbers
No personal information is sent to or stored on your phone
Mobile Web (WAP) and Smart Phone Apps (APP) security:
128-bit encryption masks your sensitive information
A password is required each and every time you login
No personal information is sent to or stored on your phone
DO I HAVE TO INSTALL ANY SOFTWARE ON MY PHONE?
No software is required for Mobile Banking, unless you choose to download and install the optional iPhone or Android App.
HOW DO I INSTALL THE SMART PHONE APP?
The Smart Phone App can be downloaded from your smart phone's respective application store.
HOW DO I RECEIVE ALERTS ON MY MOBILE PHONE?
Simple. You can set alerts up during the enrollment process. You can change or cancel alerts anytime, simply by logging in to your Internet Banking and modifying your alert preferences.
WHAT DO I DO IF I HAVE MORE QUESTIONS?
Please contact us - we're happy to help! You can also visit our Education Center to view our Mobile Banking tutorial.
*There is no cost to download the Unity Bank Mobile Banking App. Your mobile carrier may charge access fees, depending upon your individual plan. Web access is needed to use Mobile app. Check with your mobile carrier for specific fees and charges.
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